Contact Us

This page provides the official customer support and business identity details for Gaue and should match the information shown in the footer. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.

OUR IDENTITY

Legal Business Name: BRISBANE RETAIL PTY LTD
Store Name: Gaue
Physical Business Address: 193 GIVEN TERRACE PADDINGTON, QLD 4064 Australia

CUSTOMER SUPPORT HOURS

Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.

HOW TO REACH US

Current Support Email: support@gaue.shop
Business Phone Number: +61480802148

When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.

If a product support request depends on condition, size, or missing parts, clear photos and the order number help us review it accurately. Support cases are reviewed using the order record, the product page, customer-provided evidence, and the timing rules stated in the relevant policy.

We review support messages during the hours listed above. Requests involving delivery status, return inspection, payment verification, or carrier review may require additional order information.

WOOD HANDLE UTENSIL QUESTIONS

For product support, include the item name, order number, and whether the question concerns silicone head shape, handle condition, package quantity, delivery damage, or return eligibility. Gaue can clarify listed product details, but we do not provide recipe, appliance, or professional cooking advice.