Payment Policy

Last updated: July 3, 2026

This Payment Policy explains payment methods and checkout protection for orders placed through Gaue, operated by BRISBANE RETAIL PTY LTD. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout. Our checkout is powered by Shopify Payments.

The checkout page is the final place to review the order value, available payment method, shipping cost, and any applicable tax before submitting payment. Orders in Singapore are handled through the same store identity, support email, and policy terms shown throughout the website.

ACCEPTED PAYMENT METHODS

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club.

Digital Wallets: Apple Pay, Google Pay, Shop Pay.

Available payment methods are shown at checkout and should match the payment icons displayed in the store footer. The methods available to a customer can vary by location, device, browser, card issuer, and Shopify Payments availability, but the active options are shown before payment is submitted.

SSL ENCRYPTION & DATA PROTECTION

All transactions are processed through Shopify Payments, a secure payment gateway. Your credit card information is encrypted using Secure Sockets Layer technology (128-bit SSL encryption) and stored with AES-256 encryption.

Customers should review the final checkout amount before payment; card credential handling remains inside the secure Shopify payment flow.

PCI-DSS COMPLIANCE LEVEL 1

Shopify is certified Level 1 PCI-DSS compliant. This compliance extends to all credit card transactions processed via Shopify Payments on our store, ensuring your financial data is protected by the highest industry standards.

NO CREDIT CARD STORAGE

We do not collect, store, or have access to your actual credit card numbers or security codes. All payment credential verification is handled directly by Shopify Payments and the respective card issuing bank.

TRANSACTION CURRENCY & TRANSPARENCY

All prices on our website are listed and charged in USD. The total final price, including applicable shipping costs, will be clearly itemized and displayed at the checkout page before you authorize payment. We never charge any hidden processing fees, handling fees, or unannounced taxes.

Payment Authorization and Capture

Payment must be authorized before order processing begins. Some payment providers may display a temporary pending authorization before the charge is captured, settled, canceled, or released.

Billing Information

Customers must provide accurate billing information. Orders may be delayed or canceled if billing details cannot be verified, payment is declined, or fraud review is required.

Failed or Pending Payments

If payment fails or remains pending, the order may not be processed. Customers may need to contact their bank, card issuer, or payment provider to resolve payment issues.

Fraud Review

Orders can be reviewed for payment security and fraud prevention. We may delay, cancel, or refund an order if payment cannot be verified or appears unauthorized.

Refunds

Approved refunds are issued to the original payment method through Shopify Payments. Bank and card issuer processing times may vary after the refund is submitted.

Taxes and Duties

Taxes, duties, or other charges shown at checkout are based on the available store settings and applicable rules. Customers are responsible for reviewing the final amount before payment.

Payment Support

For payment questions, contact support@gaue.shop or +61480802148. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.

UTENSIL CHECKOUT REVIEW

Before authorizing payment, customers should review utensil title, head shape, color, handle length, package quantity, shipping address, and final order total. Gaue does not request off-platform payments, gift cards, cryptocurrency, or separate kitchen-tool handling fees after checkout.