Privacy Policy
Last updated: July 3, 2026
This Privacy Policy explains how BRISBANE RETAIL PTY LTD, operating Gaue, collects, uses, shares, and protects information when customers browse, contact us, or place orders. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout.
Customer service records may include emails, order numbers, delivery questions, return reasons, and product-specific details needed to resolve a request. Support cases are reviewed using the order record, the product page, customer-provided evidence, and the timing rules stated in the relevant policy.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, Device Information may be collected, including IP address, browser type, time zone, Cookies, pages viewed, search terms, and how you interact with the store. When you make or attempt a purchase, Order Information may include name, billing address, shipping address, payment information, email address, phone number, items ordered, order value, delivery information, and support messages.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use Order Information to fulfill orders placed through the Site, arrange for shipping, process payments, provide invoices and/or order confirmations, communicate with customers, handle returns and refunds, and screen our orders for potential risk or fraud. We use Order Information to fulfill orders, arrange shipping, process payments, send invoices or order confirmations, communicate with customers, manage returns and refunds, and screen for potential risk or fraud. Device Information helps us improve the store, support secure checkout, assess marketing performance, and understand how customers use the Site.
SHARING YOUR PERSONAL INFORMATION
We use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site. We may share personal information with service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, fraud prevention providers, analytics services, customer support tools, and professional advisers. We may also disclose information if required by law or to protect our rights, safety, customers, and business operations.
BEHAVIORAL ADVERTISING
We may use personal information to provide targeted advertising or marketing communications that may be of interest to customers. Customers can opt out of targeted advertising through Google Ads Settings at https://www.google.com/settings/ads/anonymous and through the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/.
YOUR RIGHTS
Depending on location and applicable law, including CCPA, GDPR, and similar privacy laws where applicable, residents may have the right to access, correct, or delete personal information, request portability, restrict certain processing, or object to certain uses of personal information. Requests may be sent to support@gaue.shop. We may need to verify identity before completing a request.
Financial Data Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Customers should review the final checkout amount before payment; card credential handling remains inside the secure Shopify payment flow.
Cookies, International Processing, and Retention
Cookies and related technologies may support cart functions, checkout, preferences, fraud prevention, and performance measurement. Ecommerce service providers may process information internationally, and records are retained for operational needs, legal obligations, dispute handling, fraud prevention, and policy enforcement.
Children, Third-Party Links, and Updates
The Site is intended for adult customers. We do not knowingly collect personal information from children. Third-party links or services are governed by their own privacy practices. We may update this Privacy Policy to reflect changes in our store, services, or legal requirements.
Contact
Privacy questions may be sent to support@gaue.shop. Business address: 193 GIVEN TERRACE PADDINGTON, QLD 4064 Australia. Phone: +61480802148. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.
UTENSIL SUPPORT RECORDS
When customers contact Gaue about utensil size, silicone head shape, wood handle condition, delivery damage, or return eligibility, we may retain the order number, message, photos, and resolution notes needed to respond and maintain accurate support records.
DATA WE DO NOT NEED
Gaue does not need recipe histories, kitchen photos beyond the product area, appliance serial numbers, or unrelated household information to support ordinary silicone utensil orders.