Shipping Policy

Last updated: July 3, 2026

This Shipping Policy explains how Gaue handles order processing, standard delivery, tracking, and shipment support. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.

When preparing wood handle silicone cooking utensils for shipment, we review the order record, delivery address, and item details before releasing the parcel to the carrier. When an issue involves wood handle silicone cooking utensils, we look at the item shown on the product page, the delivered parcel, and any photos or notes the customer provides.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days mean Monday-Saturday, excluding public holidays and dates when the carrier does not provide service. Orders that require additional verification may be held briefly while we contact the customer by email.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

Customers are responsible for entering a complete and accurate shipping address, including unit number, postal code, and contact phone number when required. If the address cannot be used for delivery, we will contact the customer before processing the order further. Orders in Singapore are handled through the same store identity, support email, and policy terms shown throughout the website.

SHIPPING METHODS & COURIERS

We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.

Some orders may be shipped in separate parcels because of product availability, package size, carrier routing, or warehouse handling. When we split a shipment, we do not charge an additional standard shipping fee.

Silicone Utensil Packing Notes

Gaue wood handle silicone utensils are checked for head shape, handle condition, hanging hole, color, and package quantity before shipment. The shipping service covers the listed cooking utensils only and does not include cookware, food, recipe materials, appliance accessories, or installation service.

Kitchen Tool Delivery Review

Customers should inspect the silicone head, wood handle, and handle joint after delivery before discarding the package. If an item arrives bent, cracked, stained, or incomplete, photos of the utensil and packaging help support review the shipment clearly.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.

If tracking stops updating for several Business Days or the parcel appears damaged, delayed, or lost, customers can contact us with the order number and a clear description so we can review the carrier information and available resolution. Support cases are reviewed using the order record, the product page, customer-provided evidence, and the timing rules stated in the relevant policy. wood handle silicone cooking utensils are reviewed with attention to listed material, included pieces, package condition, and ordinary household use. Contact support@gaue.shop for shipment support.

CONTACT

For shipping questions, contact Gaue support at support@gaue.shop or +61480802148. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.