Return & Refund Policy

Last updated: July 3, 2026

This Return & Refund Policy applies to purchases made from Gaue and explains the return window, item condition, return label, exchanges, and refund timing. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.

For wood handle silicone cooking utensils, customers should keep the original packaging and included accessories until they are sure the item fits their intended use. When an issue involves wood handle silicone cooking utensils, we look at the item shown on the product page, the delivered parcel, and any photos or notes the customer provides. wood handle silicone cooking utensils are reviewed with attention to listed material, included pieces, package condition, and ordinary household use.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items should be returned clean, unused, undamaged, and with the original packaging, tags, manuals, accessories, and included components when those were provided. Damage caused by misuse, improper care, unauthorized alteration, or normal wear may affect eligibility unless applicable law provides otherwise.

RETURN PROCESS & RETURN ADDRESS

To start a return, you can contact us at support@gaue.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Should you wish to start a return process, include the order number and a brief reason when contacting support.

Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 193 GIVEN TERRACE PADDINGTON, QLD 4064 Australia.

When contacting us, include your order number, checkout email, item name, and the reason for the request. If the issue is damage, defect, or an incorrect item, please include clear photos or video of the product and package. Support cases are reviewed using the order record, the product page, customer-provided evidence, and the timing rules stated in the relevant policy.

RETURN SHIPPING FEES

If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.

For accepted returns, the return label is included in the package, free.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.

EXCHANGES AND CANCELLATIONS

Exchanges are accepted when the replacement item is available and the returned item qualifies under this policy. If the requested exchange is unavailable, we may process an approved refund instead. Customers may request cancellation before the order has been processed or shipped.

CONTACT

For return and refund support, contact support@gaue.shop or +61480802148. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.

Wood Handle Utensil Condition Review

For Gaue returns, we review whether the silicone head, wood handle, hanging hole, and original packaging are clean, unused, and complete. Returns may be declined when utensils show food residue, oil staining, burn marks, knife cuts, dishwasher damage, prolonged soaking, strong odors, or handle swelling after use.

Return Packing for Utensils

Please return eligible utensils with the silicone head and wood handle protected from bending or scratching. The free return label remains included, and Gaue does not charge a restocking fee for eligible returned utensils.